In today’s business environment, you need your IT systems to be continuously available and providing high levels of performance and security for your customers, your staff and your suppliers.

You need an IT partner you can trust … a partner who understands your business … a partner who will take responsibility for managing the support of your IT systems, seven days a week.

You need flexible support services … managed support services with the scope to change in line with your business requirements.

Although tailored to the needs of each client, our managed support services typically include:

  • System monitoring – we monitor your IT systems and track your business critical servers.
  • Help desk – we provide unlimited support over the phone, via email or through our interactive support line.
  • Remote diagnostic, analysis and resolution – Using Internet PC Support - SOS engineers log on to your server and your individual users PC's to diagnose and fix your problems remotely, without any need to visit your offices.
  • Emergency response - if you have a critical problem that can’t be resolved remotely, an SOS engineer will arrive at your offices to fix the problem.
  • Scheduled visits - our engineers will visit on a regular basis to conduct routine preventative maintenance, undertake remedial work, answer user queries, incorporate software fixes, re-configure user software or undertake activities like maintaining remote access facilities for mobile or field-based staff.


SOS Maintenance Services
Because you can't afford downtime.